SupTech Hackathon 2023
Beyond Chatbots: Advanced Consumer Complaints Analytics

Bio:

Matt is the Co-Founder and Co-Head of the Cambridge SupTech Lab. He is a seasoned leader in expanding the frontier of the digital technology space, with over 15 years of broad-ranging, global experience to draw from. His driving passion throughout has been maximizing impact through effectively applied technologies, with an emphasis on meeting the needs of otherwise excluded or vulnerable people. This pursuit has led him into roles as a pioneering fintech entrepreneur, startup acceleration fund lead, hackathon & techsprint organizer, innovation gallery curator, academic lecturer, and strategic advisor for myriad financial innovation and digital transformation initiatives.

Matt’s specialization is in the collaborative design, deployment, and integration of digital technologies. Within the bounds of financial services and supervision, he often serves as a translator in cutting through the intimidating jargon and hype that can plague cutting-edge tech, and instead guides an earnest exploration of the real value of these tools through practical demonstration cases.

The programmes that Matt has collaboratively led in the past include the RegTech for Regulators Accelerator (R2A), the Catalyst Fund Startup Accelerator, the GSMA’s Mobile Money Profitability 2.0 model, and the Target Product Profile framework for development of inclusive payments products. He previously founded Bytemark, a mobile payments and transit ticketing platform; LDLN, a decentralized communication platform for underserved communities; What Is Up Labs, a creative cooperative focused on rapid prototyping. Prior to the Lab, he most recently served a Principal Consultant at BFA Global.

Matt holds a degree in Aerospace Engineering, and formal certifications in Data Science, Social Entrepreneurship, Machine Learning, and Humanitarian Innovation.

Bio:

A seasoned TechSprint leader, Shelley spent 16 years at the U.K.’s Financial Conduct Authority before coming to AIR in January 2022. Starting in 2015, she was part of the FCA’s Regtech team, designing and leading TechSprints and developing the regulator’s approach to interacting with the global Regtech ecosystem. Specializing in innovation for vulnerable consumers, Shelley has designed programs that look at the barriers faced by digital financial services consumers, and at how both regulators and firms can design better products for inclusion. At AIR, Shelley works on planning and producing TechSprints, leads the organization’s program to further expand its global reach, and focuses on ways to ignite technology innovation throughout the financial system. In addition, Shelley is co-founder of the Women In Regulatory Innovation (WIRI) network, which is creating a community of women across the globe with the aim of building meaningful diversity and inclusion within the regulatory system. She lives in the U.K., just outside of London, with her husband and three daughters.

Bio:

Jo Ann Barefoot is CEO & Co-founder of the Alliance for Innovative Regulation (AIR), host of the global podcast show Barefoot Innovation, and Senior Fellow Emerita at the Harvard Kennedy School Center for Business & Government. She has been Deputy Comptroller of the Currency, partner at KPMG, Co-Chairman of Treliant Risk Advisors, and a staff member at the U.S. Senate Banking Committee. She serves on the boards of Oportun and FinRegLab, and on advisory bodies for FINRA, the Milken Institute, and the California Blockchain Working Group. She formerly served on the board of the National Foundation for Credit Counseling. She is Co-founder of Hummingbird RegTech. In 2021, Jo Ann was named Fintech Woman of the Year by Finovate and selected to the Forbes list of 50 Over 50. She is also in the Fintech Hall of Fame. She previously served on the CFPB’s Consumer Advisory Board and chaired the board of the Financial Health Network. She has published nearly 200 articles and speaks each year to thousands of people throughout the world.

Bio:

Sheila Senfuma Nakanyike is the Head of Programme for Digital Finance at Consumers International, the membership organisation for 200+ consumer advocacy groups around the world in more than 100 countries. Consumers International works with members and partners to empower consumers, to ensure consumers are treated safely, fairly and honestly worldwide, and to drive change in the marketplace on global consumer issues including digital access and rights, product safety and sustainability.

Prior to joining Consumers International, Sheila worked for the UN World Food Programme Uganda, heading the Cash based Transfers and digital financial inclusion unit. Sheila has also worked for Ensibuuko, a leading financial technology company in Africa, the Bank Policy Institute in Washington DC as an Atlas Corps FinTech fellow, and also worked at Citibank.

Bio:

Curtis is CEO of Proto, the local communication platform for business and government. Proto applies inclusive conversational AI technology to engage multilingual customers and solve consumer protection challenges across local and mixed languages. Notable deployments in countries such as the Philippines and Rwanda are enabled via partnerships with international development organizations and SupTech industry leaders.

Bio:

Kit has 30 years of commercial product development experience, executing R&D, IT, business operations, branding and consulting projects; the majority of which has been gained at start-ups that have been taken through VC funding rounds, private equity raisings, management buy-outs, acquisitions, spin-offs and public listings.

Kit is currently the CTO for Recordsure, applying artificial intelligence to sales conversations in the financial services industry; and over the previous 10 years has been CTO in Residence at Ariadne Capital, working with a large portfolio of startups, has held interim director positions at Insight HQ & Medelinked; and was VP Product Strategy and Global IT Director for SpinVox, acquired by Nuance, now Microsoft.

Kit is a Chartered IT Professional, a BCS Membership Assessor and has voluntarily assisted the British Computer Society, the National Computer Centre, the DTI, the Learning and Skills Council and the government eSkills programme on a range of topics from Professionalism in IT initiatives to defining skills frameworks for CIOs through to IT end-users.

Bio:

Jamile is a proficient professional with an MBA from Bologna University School in Italy and a law degree from the Pontificia Universidad Católica del Perú. With 13 years of experience in consumer protection and market conduct supervision of financial and insurance entities, she currently serves as the Deputy Assistant Superintendent in the Market Conduct Analysis Department at the Superintendency of Banking, Insurance, and Private Pension Funds Administrators (SBS) in Perú. Her expertise includes supervisory and regulatory projects, as well as participation in suptech initiatives focused on market conduct.

Bio:

Nick Cook is Chief Innovation Officer at AIR. Based in London, he was previously the Director of the UK Financial Conduct Authority’s (FCA) Innovation Division, including the agency’s RegTech and TechSprint initiatives, its data and analytics strategy, machine learning endeavours, and the “Innovate” program (encompassing the Regulatory Sandbox, innovation and digital policy, and industry-facing direct support services).

In 2016, Nick was responsible for creating and developing the TechSprint as a new methodology for regulatory innovation and public/private collaboration, designing a model that is now widely emulated around the world. He has led TechSprints on challenges ranging from financial crime and regulatory reporting to financial access and inclusion, women’s economic empowerment, pensions, and money and mental health.

At AIR, Nick heads the TechSprint program and the nascent AIR Fair Finance Accelerator, working with partners and the innovation ecosystem to define its scope, governance, strategy, and activities. He helps develop AIR’s relationships with financial regulatory institutions globally and specifically in emerging markets, and he represents AIR in public forums through speaking and writing.

Bio:

Matthew is the Head of Data Science at DataKind, a non-profit that helps social sector organizations harness the power of data science and AI in the service of humanity. He works closely with a global team of talented volunteer experts with visionary social actors to collaboratively design innovative solutions to tough social challenges across a wide range of domains such as environmental justice, financial inclusion, frontline health, and humanitarian response. Matt has worked extensively in commercial customer support, launching chatbots for knowledge retrieval and feedback triage.

Bio:

Ricardo is the Head of the Market Conduct Supervision Department of the Superintendence of Banking, Insurance, and Private Pensions Funds of Peru (SBS). He is responsible for directing the deployment of supervisory actions to ensure the adoption of sound business practices by companies in the financial, insurance, and private pension systems in their relationship with consumers. Ricardo has participated in issuing various rules that comprise the current regulatory framework for financial consumer protection in Peru and leads initiatives and projects to continuously strengthen the market conduct supervision model of the SBS, including implementing SupTech tools.

Bio:

Danica has over two decades of experience in AI and NLP, and over a decade in the financial industry, and has worked with the SRI team that developed Siri, before setting up Sentient Machines to build an advanced conversational analytics platform that analyses both voice and words in order to identify critical events and behaviours in your customer interactions, to reduce compliance risk, increase team efficiency and well-being, and increase your customer happiness. As an internationally recognised scientist Danica has published more than 50 publications, and a book on text analytics, cited over 2000 times. She received her PhD in AI and NLP from the University of Sheffield.

Bio:

Kwame Oppong is the Head of Fintech and Innovation at Bank of Ghana. His background spans Technology, Digital Financial Services (DFS) operations, policy development, and regulation. He has consulted for several governments, public sector institutions, international development organizations and private corporations globally.

Prior to joining the Bank, Kwame worked with CGAP (World Bank Group), Millicom, Hewlett Packard Company (now HP EB) and other organizations in the banking, housing finance and health insurance industries.

He holds a BSc in Business Administration, an MSc in Business, Executive Education in policy design and certifications blockchain, cloud computing, virtualization, financial inclusion and others. Kwame is a passionate advocate for financial inclusion, innovation, and the development of digital economies.