Terms of use


Welcome to the Digital SupTech Diagnostic tool by the Cambridge SupTech Lab!
We’re excited to have you here but before you start using Digital SupTech Diagnostic, we need you to look through and accept these terms. We’ve done our best to explain it all without using too much jargon, so it’s clear what we expect from you and what you can expect from us.

To make things easier, we’ve included summary paragraphs at the top of each section to give you a heads up on what’s coming up.

These are your legal rights and obligations, so please read everything. If you can’t agree to our terms, then you can’t use our services.

If you still have questions or comments after you’ve read these terms, please get in touch with via email cambridgesuptechlab@jbs.cam.ac.uk, we’d love to help.

Joining and using Digital SupTech Diagnostic tool

In this section we explain how to subscribe to Digital SupTech Diagnostic tool and use our service. When you see a word in bold, it will have the same corresponding meaning every time it’s used within these terms.

  1. You and Digital SupTech Diagnostic: hen we say you or your, we mean both you and any entity or firm you’re authorised to represent. When we say Cambridge SupTech Lab, the Lab, Digital SupTech Diagnostic, we, our or us, we’re talking about the Cambridge SupTech Lab, an initiative by the Cambridge Centre for Alternative Finance, a research centre at Cambridge Judge Business School.
  2. Our services: Our services consist of all the services we provide now or in the future, including our online digital tools, such as Digital SupTech Diagnostic tool.
  3. Creating an agency profile: When you create an agency profile to use our service and accept these terms, you become an agency innovation leader.
  4. People invited to use Digital SupTech Diagnostic: A collaborator is a person other than the agency innovations leader who has been invited to use our service. If you’re a collaborator, you must also accept these terms to use our services.
  5. User roles and access: As an agency innovation leader, inviting others into your agency profile, you should understand the permissions you’re granting to collaborators. Agency innovation leaders have the ability to access and modify the agency profile, diagnostic, and report preview sections; invited collaborators have the ability to access and contribute only the portion(s) of the diagnostic in which they’re tagged.
  6. The right to use our services: Whether you’re an agency innovation leader or a collaborator, we grant you the right to use our services for as long as the agency innovation leader maintains connection with us and we see it is contributing to our mission to accelerate the creation and adoption of scalable supervisory technology (suptech) solutions.
  7. Your responsibilities: You promise that you’ll keep your information (including a current professional email address) up to date. You’re responsible for providing true, accurate and complete information to get the best user experience. You’re also responsible for protecting your username and password from getting stolen or misused. Our service has minimum password standards but you will ensure that passwords are very strong and not easily guessable. The stronger the password the better!
  8. What we own: We own everything we’ve put into our services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.

Data use and privacy

Cambridge SupTech Lab uses your data to provide our services to you. Our privacy policy is an important part of these terms and describes in more detail how we deal with personal data, like your name and email address.

  1. Use of data: When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; and send you information we think may be of interest to you based on your communication preferences.
  2. Use of your own personal data: We respect your privacy and take data protection seriously. In addition to these terms, our privacy notice sets out in detail how we process your own personal data that you enter into Digital SupTech Diagnostic, like your name and email address.
  3. Anonymised statistical data: When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
  4. Where your data is stored: The data you’ve entered in the Digital SupTech diagnostic is stored on the Google Cloud Platform, which offers world-class security and data controls. We take steps to minimize the number of authorised persons who have access to the databases on the Google Cloud Platform where your data is stored, and default policy is to provide access on only an as-needed basis. As such, people who have access to the databases with your data are members of the Cambridge SupTech Lab, technical specialists of the Cambridge Centre for Alternative Finance and the core set of developers contracted by the Judge Business School to develop and maintain Digital SupTech Diagnostic. To reply to your queries and assist you with analysing your data, we may use Judge Business School digital infrastructure, including corporate email, Microsoft Office and SharePoint facilities provided by Microsoft. Your support queries and personal profile information, such as name, email address and affiliated institution is stored in our HubSpot account.
  5. Data breach notifications: f at any point in time we have reason to believe there has been any unauthorised access to personal data that you’ve entered into Digital SupTech Diagnostic, we’ll let you know and, where possible, give you information about the event, recommended steps you should take, and our mitigation plan. Depending on the nature of the unauthorised access, you may be required to assess whether the unauthorised access must be reported to the contact and/or a relevant authority.

Confidential information

We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.

  1. Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.

Maintenance and downtime

We take proactive steps to minimise any downtime, but in rare instances it may be necessary so we can keep our services updated and secure. You also may have occasional access issues or you may accidentally remove data, so our process of backing up your data is important.

  1. Availability: We strive to maintain the availability of our services, and provide online support. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
  2. Access issues: As with any service hosted and accessed via the internet, occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time. We will do our best to minimize disruption in this regard.
  3. Modifications: We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).

Do’s and don’ts

This section is particularly important because it outlines how you can (and can’t) use our services. Much of it will be common sense.

  1. Feedback: We deeply value your feedback and may use it without restriction.
  2. Help using our services: We provide guidance and support to help you use our services. You agree to use our services only for lawful business purposes and in line with the instructions and guidance we provide.
  3. Discussions on our forum: On our forum you can participate in discussions about our services. Only share private information if you’re happy for others to know it, and don’t post anything you don’t have the right to share.
  4. While we can’t cover everything here, we do want to highlight a few more examples of things you mustn’t ever do:
    • Undermine the security or integrity of our computing systems or networks.
    • Use our services in any way that might impair functionality or interfere with other people’s use.
    • Access any system without permission.
    • Introduce or upload anything to our services that includes viruses or other malicious code.
    • Share anything that may be offensive, violates any law, or infringes on the rights of others.
    • Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our services.
    • Resell, lease or provide our services in any way not expressly permitted through our services.
    • Repackage, resell, or sublicense any leads or data accessed through our services.
    • Commit fraud or other illegal acts through our services.
    • Act in a manner that is abusive or disrespectful to a Judge Business School employee, partner, or other Digital SupTech diagnostic user.


  1. Termination of services: You can easily terminate your profile by notifying us via email cambridgesuptechlab@jbs.cam.ac.uk. If you violate these terms, we may terminate your individual and/or agency profile immediately.
  2. Retention of your data: Once your profile is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as an agency innovation leader, you can reactivate your agency profile in accordance with our terms. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed if you wish.

Liability and indemnity

This section is important as it outlines liability terms between us and both agency innovation leaders and contributors, so we urge you to read it closely and in full.

  1. You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product.
  2. Disclaimer of warranties: Our services and all third-party products are made available to you on an “as is” basis.
  3. Limitation of liability: Other than liability that we can’t exclude or limit by law, our liability to you in connection with our services or these terms, tort (including negligence) or otherwise, is limited as follows:
    • We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
    • For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.

Important housekeeping

Here we set out some additional terms. Take a read as they cover important issues.

  1. No professional advice: ust to be clear, the Cambridge SupTech Lab, the Cambridge Centre for Alternative Finance and the Judge Business School are not professional services firms of any sort, and isn’t in the business of giving any kind of formal professional advice. We may provide you with information we think might be useful in your work regarding suptech, but this should not be seen as a substitute for professional advice and we aren’t liable for your use of the information in that way.
  2. Notices: Any notice you send to the Cambridge SupTech Lab team must be sent to cambridgesuptechlab@jbs.cam.ac.uk. Any notices we send to you will be sent to the email address you’ve provided us through your subscription.
  3. Relationship between the parties; assignment: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other agency innovation leader or contributor. You’re solely responsible for resolving disputes between you and any other agency innovation leader or contributor.
  4. Changes to these terms: We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you know. Generally, we endeavour to provide you with 30 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If a change isn’t material, we may not notify you. If you find a modified term unacceptable, you may terminate your profile by giving the standard advance notice to us.
  5. Interpretation: Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.